Rethinking Customer Value Chains
October 30, 2024 | London
Meeting | Agenda | Members | Format
8:00am
Introductions and Framing for the day (breakfast will be served)
9:00am
Deep Dive: Transforming Unilever Customer Operations - Challenges, Opportunities and Lessons Learned
10:30am
Break
10:45am
Enterprise Architectures and Ecosystems
- Optimal architecture (geography, products, industries) for customer operations
- Front-end customization and back-end standardization: Best Practices
- Ecosystem Leverage & Strategic Sourcing lessons
- Geo-politics and macro-economics - planning ahead
12:45pm
Lunch
1:30pm
Walk through: Unilever Customer Experience Lab - Reimagining Customer Engagement
2:30pm
Harvesting Data Insights across the Value Chain
- Data structure and governance across an ecosystem of partners
- External Data Sourcing - best practices and platform efficiency
- Harvesting insights effectively across the value chain
- Where is AI real ? (delivering outcomes at scale across customer operations)
4:30pm
Break
4:45pm
Key Takeaways and Next Steps
5:30pm
Meeting ends and travel to dinner
6:00pm
Dinner with the Group
Executive Technology Board (c) | North America & Europe