London Board Meeting

London Board Meeting

Rethinking Customer Value Chains

OCTOBER 30, 2024 | Hosted at Unilever, London

Meeting | Agenda | Members | Format

Digital Transformation of the Plan-to-Cash Cycle

As AI, automation, and cloud solutions permeate the plan-to-cash cycle, real-time data and predictive analytics are becoming key enablers for efficient forecasting, pricing, distribution, logistics and cash collection. Additionally, there is a real need to unwind the complexity in business and technology operations that have gotten built over time in many organizations. What are the best practices in leveraging these technologies to streamline end-to-end operations, enhance agility, and create better customer experiences?

Value Chain Architecture across the Ecosystem

Balancing front-end customization with back-end standardization is essential for optimizing customer operations across geographies, industries, and products. What are the best architectures that support this balance? How are we looking at strategic sourcing, and what are we learning on what to outsource versus keep in-house. Finally, we are seeing significant volatility across geopolitical and macro-economic fronts, how are these impacting our architecture decisions and long-term planning?

Harvesting Data Insights Across the Value Chain

Effective data governance and structure are key to capturing valuable insights throughout the customer value chain, including across the ecosystems of partners. What are our best practices for sourcing external data, ensuring platform efficiency, and how can Analytics be leveraged to drive real business outcomes? And where AI is generating real returns on capital across customer operations?

Transformation at Unilever: A Deep Dive

Unilever is one of the world’s top consumer goods companies, present in 190 countries, across 4.4 million retail stores with over $65B in revenue, 128,000 employees, more than $9B in brand and marketing investment, $1B in R&D investment and holds 20,000 patents. We will step into a behind the scenes, confidential overview of the transformation journey underway at Unilever, including the opportunity, the challenges, the progress and the learnings so far, and an honest discussion with the executives driving this from the front.

Dinner

Board dinner and group conversations.

Executive Technology Board (c) | North America & Europe