Meeting Agenda, London

Meeting Agenda, London

Rethinking Customer Value Chains

October 30, 2024 | London

Meeting | Agenda | Members | Format

8:00am          

Introductions and Framing for the day (breakfast will be served)

9:00am          

Deep Dive: The Unilever Customer Operations

10:30am         

Break

10:45am         

Enterprise Architectures and Ecosystems

  • Optimal architecture (geography, products, industries) for customer operations
  • Front-end customization and back-end standardization – best practices
  • Unwinding the complexity that got built
  • Leveraging the ecosystem & Strategic Sourcing lessons
  • Geo-politics and the economic periscope - planning ahead

12:45pm        

Lunch

1:30pm           

Visit: Unilever Customer Experience Lab

2:15pm           

Harvesting Data Insights across the value chain

  • Data structure and governance across the ecosystem of partners
  • External Data Sourcing - best practices and platform efficiency
  • Capturing data insights effectively through out the value chain
  • Where is AI real ? In returning on capital, across customer operations

4:30pm           

Break

4:45pm           

Key Takeaways and Next Steps

5:30pm           

Meeting ends and travel to dinner

6:00pm           

Dinner with the Group

Executive Technology Board (c) | North America & Europe

Meeting Format LondonParticipating Members London