Meeting Agenda, London

Rethinking Customer Value Chains

October 30, 2024 | London

Meeting | Agenda | Members | Format

8:00am          

Introductions and Framing for the day (breakfast will be served)

9:00am          

Deep Dive: The Unilever Customer Operations

10:30am         

Break

10:45am         

Enterprise Architectures and Ecosystems

• Optimal architecture (geography, products, industries) for customer operations
• Front-end customization and back-end standardization – best practices
• Unwinding the complexity that got built
• Leveraging the ecosystem & Strategic Sourcing lessons
• Geo-politics and the economic periscope - planning ahead

12:45pm        

Lunch

1:30pm           

Visit: Unilever Customer Experience Lab

2:15pm           

Harvesting Data Insights across the value chain

• Data structure and governance across the ecosystem of partners
• External Data Sourcing - best practices and platform efficiency
• Capturing data insights effectively through out the value chain
• Where is AI real ? In returning on capital, across customer operations

4:30pm           

Break

4:45pm           

Key Takeaways and Next Steps

5:30pm           

Meeting ends and travel to dinner

6:00pm           

Dinner with the Group

Executive Technology Board (c) | North America & Europe