Rethinking Customer Value Chains
October 30, 2024 | London
Meeting | Agenda | Members | Format
8:00am
Introductions and Framing for the day (breakfast will be served)
9:00am
Deep Dive: The Unilever Customer Operations
10:30am
Break
10:45am
Enterprise Architectures and Ecosystems
- Optimal architecture (geography, products, industries) for customer operations
- Front-end customization and back-end standardization – best practices
- Unwinding the complexity that got built
- Leveraging the ecosystem & Strategic Sourcing lessons
- Geo-politics and the economic periscope - planning ahead
12:45pm
Lunch
1:30pm
Visit: Unilever Customer Experience Lab
2:15pm
Harvesting Data Insights across the value chain
- Data structure and governance across the ecosystem of partners
- External Data Sourcing - best practices and platform efficiency
- Capturing data insights effectively through out the value chain
- Where is AI real ? In returning on capital, across customer operations
4:30pm
Break
4:45pm
Key Takeaways and Next Steps
5:30pm
Meeting ends and travel to dinner
6:00pm
Dinner with the Group
Executive Technology Board (c) | North America & Europe
Meeting Format LondonParticipating Members London